Top up training to fill in the gaps
QCC was contacted by a European government agency and asked to assist with TSCM training of TSCM engineers on a wide range of TSCM equipment purchased directly from numerous different manufacturers and resellers. The Client had already paid for and received the training from all of the different providers of the equipment but was very unhappy with the overall level of capability achieved by their teams post the training.
The Clients TSCM teams were having significant problems using the various TSCM tools purchased and QCC quickly identified where the issue was routed.
By procuring training from the different providers on the different TSCM tools there was no cohesive approach to the overall counter-eavesdropping inspection process their engineers were following. This meant that some of the processes and tools were causing clashes and failing to find the eavesdropping test devices they were using to validate the quality of their inspections. Also some of the equipment training had not been specific to TSCM use and this was also causing gaps in the team’s capability.
QCC conducted a gap analysis by reviewing the team’s capability and testing their effectiveness to find eavesdropping. QCC then developed a TSCM top-up course to make sure the teams worked in a structured way, understood all of the different equipment and how it interacted with the other equipment to ensure that all eavesdropping attacks could be detected during their inspections including the attacks which were previously being missed.
The Client was very impressed with QCC’s approach and the results achieved.
The Client now procures all TSCM equipment through QCC along with training to integrate the new equipment and processes into their existing inspection processes.
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